Terms and Conditions

Welcome to Terra Luxe. By accessing or using our website, you agree to the following terms and conditions. Please read them carefully.

1. Handmade Product Disclaimer

All products on this website are handmade, making each piece unique. Variations in color, texture, and design are natural and reflect the craftsmanship of our creations. These differences are part of the charm and authenticity of Terra Luxe items.

Please note that due to these handmade qualities, we cannot guarantee that each item will exactly match the product photos displayed on our website.

2. Copyright and Intellectual Property

All content on this website—including designs, images, logos, text, and other intellectual property—is the exclusive property of Terra Luxe and is protected by copyright laws.

  • Unauthorized use, reproduction, or distribution of our content is strictly prohibited.

  • Products purchased are for personal use only. Copying, replicating, or creating derivative works from our designs for commercial purposes is a violation of copyright laws.

3. Use of Website

By accessing this website, you agree:

  • Not to interfere with the proper functioning of the site through any unauthorized device, software, or routine.

  • Not to gain unauthorized access to any part of the site or its connected systems or networks.

4. Ordering and Payment

  • All prices are listed in Australian Dollars (AU$) and are subject to change without notice.

  • Orders are subject to availability. If a product is out of stock, we will notify you promptly.

  • We accept payments via Credit Card and PayPal. Orders are processed only after payment confirmation.

5. Shipping and Delivery

  • Orders are shipped promptly after production. Shipping times may vary depending on location and circumstances.

  • We are not responsible for delays caused by shipping carriers, customs, or other factors beyond our control.

For details on shipping costs and policies, refer to our Shipping and Returns page.

6. Returns and Exchanges

Due to the custom, made-to-order nature of our items, returns and exchanges are accepted only in cases of defects or incorrect items.

To initiate a return:

  • Contact us within 7 days of receiving your order.

  • Items must be returned in their original, unused condition.

7. Limitation of Liability

Terra Luxe is not liable for any damages resulting from the use or inability to use our products or services, including direct, indirect, incidental, or consequential damages.

8. Changes to Terms and Conditions

We reserve the right to update these terms and conditions at any time. Changes will be posted on this page, and your continued use of the website constitutes your acceptance of the updated terms.

9. Contact Us

For questions or concerns about these terms, please contact us at info@terraluxe.com.au.

Thank you for supporting Terra Luxe. We are committed to delivering high-quality, authentic handmade products that bring beauty and individuality to your life.